How Peerlogic Helped Jaffe Dental Group Boost Conversions by 8% in 30 Days
Executive Summary
Jaffe Dental Group, a single-location family dental practice in New Jersey, wanted to maintain their high-touch approach while improving operational efficiency. With limited staff and no dedicated system for tracking patient calls, they were missing revenue opportunities. In just 30 days with Peerlogic, they increased their conversion rate by 8%, recovered over $2,200 in lost revenue, and successfully re-engaged 20% of patients who had previously gone cold.
About the Practice
Jaffe Dental Group is a well-established community practice known for its personalized patient care and trusted local reputation. With a lean team, they focus on creating a warm, inviting experience—but like many small practices, they lacked the resources to manually track and follow up on every patient inquiry.
The Challenge
High call volumes and limited staff made it difficult for the team to follow up with patients who didn’t book appointments immediately. Without insight into which calls held the highest potential value, the office was missing opportunities to convert interest into appointments and revenue.
Manual call tracking wasn’t sustainable, and the team needed a smarter, more efficient way to stay on top of patient communication.
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The Solution
Peerlogic became an extension of their front office, automatically analyzing 100% of patient calls and flagging high-intent conversations that didn’t result in a booking.
Armed with prioritized follow-up lists, the team confidently reached out to patients most likely to schedule, turning missed opportunities into new business—without adding headcount.
Results (Last 30 Days)
With Peerlogic, Grand Central Smiles turned their front desk into a proactive, revenue-generating team—improving patient experience and capturing growth opportunities without hiring additional staff.
Conclusion
With Peerlogic, Grand Central Smiles turned their front desk into a proactive, revenue-generating team—improving patient experience and capturing growth opportunities without hiring additional staff.
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